Complaints/Concerns

Your primary contact for any insurance issues is your broker, the person from whom you purchased your insurance. Contact her or him first to resolve your complaint.

We take our motto seriously, "Mutual Service With Security", however we recognize things can go wrong.

Portage Mutual Insurance established formal complaint handling procedures to ensure your issues are thoroughly reviewed. If you feel that all your concerns have not been addressed by your broker please contact our nearest branch office. A company representative, with the authority to address your concerns, will speak with you or return your call promptly.

When calling or writing, please direct your request to "The Branch Manager" of the Portage Mutual Insurance office nearest you. Please state the nature of the request, your contact information and any other information, such as your policy number, which may help us respond quickly.

Location	Branch Manager	Phone Number
Maritimes	Gary Coolen	1-800-565-1000
Ontario	Paul Fenlon	1-800-263-7262
Manitoba/Saskatchewan	Brian Mooney	1-800-567-7721
Alberta/BC	Tracy Fata	1-800-661-3625

If the Branch Manager is unable to come to a mutual resolution to your complaint, you can then direct your request to our head office, attention "Senior Management". All related correspondence and information with respect to the complaint will be escalated to this level.

In the event a solution cannot be found with Senior Management, there is a further process that involves an external independent organization that deals with complaints. The company Ombudsman will advise you of who to contact providing a toll free number for the specific organization shown below.

Alberta Only	All Other Provinces

General Insurance OmbudService	Mutual Insurance Companies OmbudService (MICO)

For quality coverage, personalized service and security, ask your independent broker about Portage Mutual Insurance.

Head Office
749 Saskatchewan Avenue East
P.O. Box 340
Portage la Prairie, Manitoba
Canada R1N 3B8